Terms & Conditions

SHIPPING & DELIVERY INFORMATION
Dragonfly has determined the best, most efficient shipping methods, based on the merchandise you have selected. Large items, such as decorative carvings, cannot be shipped in the same manner as scarves and other small items. We've selected the best professional carriers to ensure that your order arrives to you in excellent condition and in a timely manner if stock available in the USA, if coming directly from its original place please allow a 2-3 week delivery time period. We will let you know the method of shipping at the time of your order. Please contact us at info@dragonflyhandicrafts.com with any questions.

RETURN POLICY
Unfortunately we do not take returns on any items except for considering damaged products (see freight damage below) or shoes that were not the right size. We take great pride in the merchandise we offer, and understand there may be a reason to return or exchange an item. Simply contact us at sales@dragonflyhandicrafts.com

FREIGHT DAMAGE
We inspect every piece of merchandise before it leaves our store or warehouse. In the unlikely event that your merchandise is damaged in transit, please do not accept delivery of items that appear to be damaged. Please contact us, immediately by email, sales@dragonflyhandicrafts.com, as soon as you receive a package with visible damage. If possible please take pictures of the damaged item and do not accept delivery. We will contact you to exchange or replace damaged items. Please be sure that you do not sign any delivery paperwork before inspecting the piece.

BACK ORDERS
We try hard to keep everything in stock at all times but these are very unique items and might sell out. You do have the option to order them and wait for them to arrive at which time we will ship them out to you. For all back-ordered items you will receive an email from us giving you an estimated time frame for the item, as well as the option to hold the remaining items on your order or have them ship out in two different shipments, or letting you know if no longer available.

EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

ANYTHING ELSE YOU CAN THINK OF
Customer service is the most important part of Dragonfly. If you have any questions about ANYTHING, please email us and we will do the best we can to answer your questions or solve your dilemma.